Frequently Asked Questions

Browse our collection of authenticated luxury handbags, request the one you want, and we ship it to your door with a prepaid return label. Keep it as long as you like. When you're ready, return it and request your next bag. It's that simple.

Yes, if you love luxury bags but don't want to commit $2,000+ to ownership. Renting lets you wear different bags without the investment. You'll pay $149–$229/month for unlimited access to designer bags. The math: a Chanel Classic Flap costs $7,000+. At $229/month, you could carry 3 different luxury bags for the price of owning one. Plus, no depreciation or insurance costs.

The Handoffs membership is $149/month (Standard: 1 bag at a time) or $229/month (Premium: 2 bags at a time). There are no additional fees for swapping bags or keeping them as long as you want.

We carry bags from Chanel, Hermès, Louis Vuitton, Prada, Fendi, Dior, Celine, Bottega Veneta, Gucci, Saint Laurent, and more. Every brand in our collection meets our authentication standards.

Yes! If there's a bag you'd love to see in the collection, submit a suggestion through the form in your profile. We review all requests and use them to guide what we add next.

There's no time limit. Keep a bag for a day, a week, a month, or longer. When you're ready for something different, return it and request another one. No rush, no penalties.

Yes! Some bags in our collection are listed for sale by their owners. If you're renting one, you'll see a "Buy This Bag" option with a transparent price. Purchase it and it's yours to keep — no return needed. This is our Try Before You Buy program.

If a bag gets damaged during your rental, we'll assess it and file a claim. You're not liable for accidental damage. However, you are responsible for damage from misuse (intentional damage, neglect).

Submit photos and details of your bag through our contribute portal. We'll schedule a white-glove authentication and intake. If approved, your bag joins our rental pool. We handle everything else — shipping, insurance, returns, and member communication. You don't need to be a member to contribute.

It depends on your track. Active members earn $60/month in credits while their bag is in the pool ($720/year if available all year). Non-members (consigners) earn $50/month cash while their bag is actively rented, prorated and paid directly to your bank via Stripe. You can also list for sale — if a renter buys your bag through Try Before You Buy, you receive 85% of the sale price.

Yes! When you submit your bag, you can toggle "List for Sale" and set your asking price. Renters see the price while browsing and can purchase the bag during their rental through our Try Before You Buy program. You receive 85% of the sale price, and we handle the transaction.

Any bag listed for sale shows its price to renters. When a renter has the bag, they can choose to buy it instead of returning it. They pay the listed price, you receive 85%, and we keep a 15% commission. The renter keeps the bag — no return needed.

Yes, absolutely. Your bags are fully insured while in our pool and during rentals. We cover accidental damage from normal use. If a renter damages your bag, our insurance covers it.

Yes. Recall your bag whenever you want, no questions asked. If it's currently being rented, we retrieve it from the renter and ship it back to you within 14 business days.

Your bag should be in gently used condition. We accept minor wear (scratches, slight color fading) which is normal for luxury goods. Unacceptable conditions: major stains, tears, broken hardware, missing straps, or significant wear. The bag must be authentic and fully functional.

Your membership includes: unlimited bag access from our collection, no rental time limits, free shipping and returns, full insurance coverage, and the ability to contribute your own bags for earnings. Standard members get 1 bag at a time; Premium members get 2 bags at a time.

Yes. Cancel anytime with no penalty or hidden fees. Return any active rentals and your subscription won't renew on the next billing cycle.

Standard ($149/month): 1 bag at a time, unlimited swaps, no rental time limit. Premium ($229/month): 2 bags at a time, unlimited swaps, no rental time limit. Premium is ideal if you like to carry different bags regularly or want backup options.

No! Anyone can contribute bags. Members earn $60/month in credits while their bag is in the pool. Non-members earn $50/month cash while their bag is actively rented via Stripe. Both members and non-members can list their bags for sale.

For members, earnings automatically apply to your membership account and reduce your monthly fee dollar-for-dollar. For example: 1 bag earns $60/month — your Standard membership drops to $89. Non-members receive cash payouts directly to their bank account after each rental.

Every bag in our collection is authenticated using industry-standard protocols by certified experts. We examine materials, stitching, hardware, holograms, date codes, and provenance. We only accept bags we're 100% confident are authentic.

If you receive a bag that's damaged or doesn't match the listing, contact us immediately. We'll retrieve it and send you a replacement. You're not responsible for pre-existing damage.

All members are verified during signup. We check identity and payment information. This keeps our community safe and ensures bags are in responsible hands.

If a bag doesn't meet your expectations or the condition is worse than described, return it within 3 days for a swap. No questions asked.

We do. Your membership includes free insured shipping in both directions. When you request a bag, we ship it to you for free. When you return it, we include a prepaid return label.

Most bags ship within 1–2 business days. Delivery typically takes 3–5 business days depending on your location. Rush shipping is available for additional fees.

All shipments are tracked and insured. If a bag is lost in transit, we file a claim immediately and send you a replacement.

Return the bag in the condition you received it (normal wear is fine). Pack it securely. Use the prepaid shipping label we include. Drop it at any carrier location. That's it.